Defective or damaged product return request

Contacts through Amazon:
- Damaged / Defective item + Within 30-day warranty period: Customer can open a return request on Amazon for a refund or replacement
- Damaged / Defective item + Outside 30-day warranty period: No option for a return. Explain Amazon policy.
Contact us directly (Creating a ticket on the website, Email, or Phone call):
- Damaged / Defective item + Within 30-day warranty period:
  - Offer returnless replacement first. If the customer doesn’t want a replacement, then offer a returnless refund.
- Damaged / Defective item + Within 30 to 60-day period
  - Check the situation. If the customer is reasonable, we can offer a coupon for their next purchase or a free replacement.
- Damaged / Defective item + more than 60 days
  - No return option
General rule: Do not ask the customer to return the item if it is not resaleable.